Terms of Service

These Terms of Service govern your use of the FireVault fire safety compliance platform (the "Service"), operated by FireVault Ltd ("FireVault", "we", "us"). By creating an account or using the Service, you agree to these terms.

1. Definitions

• "Customer" — the organisation that has subscribed to the Service
• "User" — any individual granted access to the Service by a Customer
• "Compliance Data" — all inspection records, documents, assessments, and related data entered into the platform
• "Platform" — the FireVault web application and associated services

2. Service Description

FireVault provides a cloud-based fire safety compliance management platform that enables Customers to schedule inspections, record evidence, manage actions, store compliance documents, track training, and demonstrate due diligence. The platform supports multiple UK jurisdictions — England, Wales, Scotland, Northern Ireland and Ireland — with jurisdiction-specific legislation, terminology and guidance applied automatically based on the premises location.

3. Account and Access

• Customers must provide accurate information when registering
• Customers are responsible for managing user access and assigning appropriate roles
• Each User must maintain the confidentiality of their login credentials
• Customers must notify FireVault immediately of any unauthorised access

4. Subscription and Payment

• The Service is provided on a monthly subscription basis in GBP (£)
• Every new account receives a 90-day free trial with full access to all features — no credit card required
• Customers may also choose to subscribe directly without a trial by selecting "Join Now" at checkout; direct subscriptions begin billing immediately
• Two plans are available: Business Management (£39.99/month) and Assessor (£79.99/month), both with unlimited features and no artificial usage limits
• Subscription fees are billed monthly in advance via Stripe
• Customers can cancel their subscription at any time from the Billing section; access continues until the end of the current billing period
• There is no permanent free tier — a paid subscription is required after the 90-day trial expires

4.1 One-Time Compliance Document Purchases

In addition to subscription plans, FireVault offers one-time purchases of compliance documents including fire safety policies, emergency plans and compliance document packs. These are purchased individually and are not part of a recurring subscription. One-time purchases are billed immediately via Stripe and are non-refundable once the document has been generated and downloaded.

4.2 FireVault Connect Marketplace

FireVault Connect is a marketplace connecting businesses with verified fire safety professionals. Marketplace payments are processed through Stripe Connect. FireVault charges a commission on marketplace transactions, displayed to professionals before they accept a job. FireVault verifies professional identity, company details, qualifications and insurance but does not guarantee the competence or quality of any professional. The full marketplace terms are set out in the Terms & Conditions (Section 7).

5. Acceptable Use

Customers agree not to:

• Use the Service for any unlawful purpose
• Upload content that infringes intellectual property rights
• Attempt to disrupt or compromise platform security
• Share account credentials with unauthorised individuals
• Use the Service to store data unrelated to fire safety compliance

6. Data and Privacy

FireVault processes personal data in accordance with our Privacy Policy and GDPR Policy. Customers retain ownership of all Compliance Data entered into the platform. FireVault acts as a Data Processor on behalf of the Customer (Data Controller).

7. Intellectual Property

The FireVault platform, including its design, software, branding, and documentation, is the intellectual property of FireVault Ltd. Customers retain ownership of all Compliance Data they upload to the platform.

8. Service Availability

• We target 99.9% uptime excluding scheduled maintenance
• Scheduled maintenance is conducted outside of UK business hours where possible
• We are not liable for outages caused by factors beyond our control

9. Limitation of Liability

FireVault provides the Service on a "best efforts" basis. While our platform supports fire safety compliance management, Customers remain responsible for ensuring compliance with applicable fire safety legislation. FireVault is not a substitute for professional fire safety advice. To the maximum extent permitted by law, FireVault's liability is limited to the subscription fees paid in the preceding three months.

10. Termination

• Customers may cancel at any time via the Billing section of the platform
• Upon cancellation, access continues until the end of the billing period
• Customers may export their data before account closure
• FireVault may suspend or terminate accounts that breach these Terms
• Data is not deleted upon cancellation or trial expiry — the account and all data are retained and access can be restored by reactivating the subscription
• Upon account deletion (GDPR right to erasure), data is permanently deleted subject to legal retention requirements

11. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before taking effect. Continued use of the Service constitutes acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms, contact us at info@fire-vault.co.uk.